1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources as described below.

Personal Information You Provide

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account
• Profile Information: Profile picture, bio, preferences, and other information you choose to add to your profile
• Payment Information: Billing address, payment method details, and transaction history (payment card information is processed by our secure payment processors)
• Communications: Messages, feedback, and other communications you send to us, including support requests and survey responses
• Content and Applications: Applications, data models, workflows, and other content you create using our platform
• Event and Marketing Information: Information you provide when attending our events, webinars, or subscribing to our marketing communications

Information We Collect Automatically

• Usage Information: How you interact with our platform, features used, time spent, click patterns, and navigation paths
• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs, and other server log information
• Location Information: General location based on IP address (we do not collect precise location data)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies
• Performance Data: Application performance metrics, error reports, and system diagnostics

Information from Third Parties

• Integration Partners: Information from third-party services you connect to our platform
• Authentication Providers: Information from single sign-on providers if you choose to use them
• Public Sources: Publicly available information that helps us provide better services

2. How We Use Your Information

We use the information we collect for various purposes, including providing and improving our services, communicating with you, and ensuring security and compliance.

Service Provision and Management

• Creating and managing your account and user profile
• Providing access to our platform features and functionality
• Processing payments and managing billing
• Storing and managing your applications and data
• Providing hosting and deployment services
• Managing user permissions and access controls

Communication and Support

• Responding to your inquiries and providing customer support
• Sending important notices about our services, updates, and changes
• Providing technical support and troubleshooting assistance
• Sending educational content and best practices

Platform Improvement and Development

• Analyzing usage patterns to improve our platform and develop new features
• Conducting research and analytics to enhance user experience
• Testing new features and functionality
• Optimizing platform performance and reliability

Security and Compliance

• Monitoring for security threats and preventing fraud
• Ensuring compliance with legal obligations and industry standards
• Conducting security audits and assessments
• Protecting the rights and safety of our users and company

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information in the following circumstances:

Service Providers and Partners

• Cloud Infrastructure: Hosting providers, database services, and content delivery networks
• Payment Processors: Secure payment processing services for billing and transactions
• Analytics Services: Tools that help us understand platform usage and performance
• Customer Support: Help desk and support ticket management systems
• Security Services: Fraud detection, security monitoring, and threat prevention services

Legal and Regulatory Requirements

• When required by law, regulation, or court order
• To respond to lawful requests from government authorities
• To protect our rights, property, or safety, or that of our users
• To investigate potential violations of our terms of service
• In connection with legal proceedings or investigations

Business Transfers

• In the event of a merger, acquisition, or sale of assets
• During due diligence processes for potential business transactions
• As part of bankruptcy or similar proceedings

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

• Encryption: Data encryption in transit using TLS and at rest using AES-256
• Access Controls: Multi-factor authentication and role-based access controls
• Network Security: Firewalls, intrusion detection systems, and network monitoring
• Secure Development: Security-focused development practices and regular code reviews
• Vulnerability Management: Regular security assessments and penetration testing

Organizational Safeguards

• Employee Training: Regular security awareness training for all staff
• Access Limitations: Strict need-to-know access policies for personal data
• Incident Response: Comprehensive incident response and breach notification procedures
• Vendor Management: Security requirements for all third-party service providers

5. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices include:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Application Data: Retained according to your subscription plan and backup policies
• Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Backup Systems: Data in backups may persist for additional periods for disaster recovery

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability Rights

• Access: Request access to your personal information and details about our processing
• Portability: Request a copy of your data in a portable, machine-readable format
• Export: Download your applications and data from our platform

Correction and Update Rights

• Correction: Request correction of inaccurate or incomplete information
• Updates: Update your account information and preferences at any time

Deletion and Restriction Rights

• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Account Closure: Close your account and request data deletion

Communication Preferences

• Marketing Opt-out: Unsubscribe from marketing communications
• Notification Settings: Control which notifications you receive
• Communication Channels: Choose your preferred communication methods

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about our cookie practices, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contractual protections for international transfers
• Certification Programs: Participation in recognized privacy frameworks
• Security Measures: Additional technical and organizational safeguards

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly and may suspend or terminate the associated account.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users for significant changes
• Providing in-app notifications about important updates
• Posting notices on our platform for major policy changes

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your inquiries promptly and thoroughly.